Consist Managed Services – Szenarios

Brief info

“Service on Demand” (or SoD), along with nearshoring, constitutes the core business of Consist’s Managed Services.
By “manage”, Consist means “taking care”. Managed Services are service models that go beyond the mere brokering of expert consultants.
Consist has specialized in these and similar scenarios for years with its SoD (earlier called Application Maintenance Services or AMS). The contingent concept, tailored for requirements-driven situations, ensure that you as a customer only need to call on services when you truly need them.
The controlling and quality assurance are handled by a Service Manager at Consist, who represents your interests and consults with you regularly in support of that.

Typical scenarios

With Managed Services, Consist offers to assume particular responsibility. There are a variety of possible scenarios that need an expert to “take care” of:

 

• Important experts who have the relevant know-how required for the management of an issue that needs to be maintained over a longer period of time, gradually leave (whether by resignation, retiring, or due to restructuring) – or the know-how you need isn’t even in your company to start with.
   
• You need your own personnel for other, more strategic topics. A typical example here is the medium-term replacement of serviced software by standard software, or in-house development in a modern, strategic technology.
   
• A service target with greatly fluctuating requirements, such as demanding system monitoring, may require higher scalability than external service providers want to provide. This can also be the case when maintenance volume is very low and therefore cannot occupy a full-time person.
   
• Peak load time are anticipated for the service targets in question, during which time temporary management must be provided. Typical scenarios might be, for example, moves, restructuring, mergers, and system migrations.
   
• You aren’t sure whether the current management of your service matter is comprehensive, cost-effective, and transparent enough. This risk is particularly present when the matter is already being handled by an external service provider.
   
• Until now you haven’t had sufficient trust in an external service provider to hand your matter over – either because the management of the matter is particularly important to you, or because you are looking for a partner for particular responsibility, such as a total outsourcer.