The procedure for introducing SoD, as shown in the figure below, breaks down into different phases which present different requirements for organizations and structures.
The individual phases of introduction of SoD are essentially characterized as follows:
Operational SoD starts with the handoff of the service topics and the collection of the know-how needed. Existing documentation, particularly pertaining to interfaces, batch runs, and program objects, are handed over or added if necessary. During individual workshops, technical and business relationships are explained and initial analysis done based on concrete questions from daily business.
In this phase, the procedures for communication, division of tasks, and other bases for collaboration are also worked out in cooperation between you, as customer, and Consist.
The handoff phase generally takes place primarily at your location.
In the first few months of SoD operation, the service and cost levels considered reasonable can still be adjusted as needed, and any tasks, division of labor, and the SLA can be corrected.
Production / regular operation
After the warm-up phase is when productive SoD operation starts, during which Consist takes over ongoing maintenance and service for maintenance cases based on a defined Service Level Agreement.
Work is primarily carried out remotely at Consist’s facilities in Kiel, Germany. If necessary, on-site intervention can be arranged for (for example for intensive specification and test phases).
SoD targets are usually designed for long-term cooperation. Most management matters therefore end with the retirement of the system or a system environment. As the customer, however, you always have the option of returning a case back to yourself or to another organizational unit.