Consist Software Solutions GmbH
Falklandstr. 1-3
24159 Kiel / Germany
www.consist.de

Application management and maintenance

Give us your confidence – long-term responsible management of your applications

  • Is the current management of your service area comprehensive, cost-effective, and transparent enough for you?
  • Do you need your own personnel for other, more strategic pursuits or are you just looking for support for your team?
  • Are you lacking staff with important know-how regarding applications after termination, retirement, or restructuring?
  • Does an application have particularly small service volumes so that it doesn't fully occupy a person?
  • Do you need temporary management of your application, perhaps due to special stresses such as restructuring or system migrations?

We create the room you need using responsible application management based on any technology. Pragmatic, with custom scalability, and transparent at any time! Our years of experience ensure your security.

Our services for you

Our application management services are primarily characterized by their individual and flexible on-call capabilities. Consist staff generally works remotely from Kiel. Thanks to their high availability and reachability by e-mail or phone, your employees will feel as though they were "right down the hall".

  • Maintenance of applications in second- or third-level support
  • Error coordination if necessary
  • Competence in all modern technologies, such as C# / .NET or Java, and modern solutions like Splunk
  • Competence in all legacy technologies like Cobol or Adabas/Natural
  • Reliable, personal contact
  • Billing only based on use of the contingent
  • Guaranteed service availability; no downtime
  • Ongoing cost and quality controlling

Personal engagement as USP

For many years, Consist has offered its Managed Services – which include much more than the usual IT services - for a broad variety of customers. We take "Managed" to mean authentic provider involvement: Anything a customer places in the hands of our staff becomes their own task and engagement. So Managed Services doesn't employ temporary workers, but rather professional, engaged partners that care about the customer's needs as though they were their own – and who are personally engaged in ensuring success. That gives our customers trust in a working relationship that may span many years.

Prepaid Service, our contingent system

Every service target is based on a certain initial contingent of person-hours per month. This is the basis for a fixed, "prepaid" monthly payment that gives you budgeting reliability. But flexible usage is independent of that contingent. This allows an IT manager to react flexibly to the various demands of his department. You can read more about it here.

What you get – advantages you can rely on

  • Trusting cooperation: Outsourcing – whether maintenance of applications or system environments – can only work reliably and cost-effectively within the framework of a partnership of trust. Our Managed Service concept is based on this insight.
  • Transparency and effectiveness: Our monthly review of individually agreed Service Level Agreements (SLAs) ensures the transparency you need.
  • Cost reduction: In contrast to the earlier "always-on" costs, with us you only pay for what you really use.
  • Concentration on core competence: With our Managed Services, you can concentrate on your core competences and the development of business processes while handing off responsibility for the maintenance of your legacy systems.
  • Protection of investment: Make the know-how in your application available – with documentation and any modernization required.

Act now!

Get in touch with us ...

if these situations sound familiar! Call us or write us an e-mail with your question, and we'll get right on your concerns.

What we'll need from you ...

your specific situation. Just send us your requirements using our online form.

Make an appointment ...

with your personal contact at Consist. We'll work together to find the solutions to your specific needs.