SysAid is a mature tool for centralized IT service management, and simultaneously a help desk solution with asset management. With SysAid, system administrators and service employees get knowledge of and control over all activities.
In addition to the freeware version for smaller organizations, there are also the SysAid Pro version and the SysAid Enterprise version for midsize and larger organizations as well as SysAid CSS Pro version for service providers, about which you can find information here.
Get to know SysAid in 4 minutes
IT from anywhere
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Lower costs for the entire organization
SysAid coordinates the management of IT using information about service requests, users, progress, hardware, and software gained from online inventory records. The SysAid user interface has a simple, clear structure and is therefore very user-friendly. SysAid simplifies daily operations tasks, making it possible for you to concentrate on the most important work.
SysAid is already in use around the world, in over 60,000 different organizations and IT departments.
A solution for every problem
SysAid coordinates:
internal IT service and its management
network operations
process analysis
the employment of IT staff
in one simple, understandable solution.
Reduced response time
With SysAid, IT employees can react more efficiently, reducing response times for service requests, even from any location. Remote maintenance can be carried out with a browser, and all current mobile platforms can be supported. This results in resource savings, increasing end user satisfaction.
Save time
Central system support means faster troubleshooting and clear time savings. You also get more exact control over network operations. Changes to hardware and software in the company network regularly update inventory over the network, generating automatic notifications. You no longer need to maintain your own catalog.
Keep track of things
Dynamic reporting functions permit an up-to-date picture of activities and response times of IT employees, if necessary even with reference to specific hardware. Current information can always be called up by management and is also available as a report if necessary.
Increase IT staff productivity
SysAid increases IT productivity. The system improves the efficiency of IT employees, enabling the option of universal access.
Gain control
The portal allows management to react to current situations at any time.
Other versions
In addition to the Free, Pro and Enterprise versions of this help desk solution, the following versions are also available:
Customer Service Software (CSS): Especially for the handling of customer requests for your own products
Managed Services Provider (MSP): For those who would like to offer SysAid as SaaS
Education: Versions for educational institutions
Additional comprehensive, targeted information about SysAid can be found directly on the manufacturer's home page: Ilient Ltd.
