Oct 13, 2023 - Company announcement

New Partnership between Consist and SysAid

Consist and SysAid announce a new partnership bringing the power of advanced Generative AI-based IT Service Management to the DACH region.

Kiel - The new strategic alliance meets the growing demand in Germany, Austria and Switzerland for comprehensive, ITIL-compliant service management solutions that allow IT professionals to work smarter and be more productive.

Consist is pleased to announce its partnership with SysAid Technologies Ltd., a leading provider of IT and enterprise service management solutions, to deliver a best-in-class service management platform, driven by Generative AI, to companies and industries of all sizes in the DACH market. 

This partnership will combine Consists track record as a turnkey solutions provider that fulfills unique customer needs, with SysAid’s expertise and over 20 years of global experience working with IT organizations to mature and streamline service delivery and bring value across their companies.

Adoption of the digital workspace has put IT at the front and center of the enterprise. This has forced IT departments to scale and mature service management in order to create an outstanding employee experience and deliver measurable outcomes across the organization. A key enabler is IT service management that efficiently and correctly manages tickets so IT staff can focus on more strategic work. 

SysAid uses Generative AI and automation to help teams across the organization smartly and efficiently handle the day-to-day tasks and deliver on the strategic initiatives that move needles.

"SysAid enables us to close a crucial gap in our offerings portfolio. With its fast time to value and its award-winning user satisfaction, we are now in a position to help our customers in reducing their experts workloads and thus access ressources for vital change processes." says Nicolas Dohrendorf, Director of Products and Delivery at Consist.

"We are thrilled to work with Consist to lead organizations in the DACH region on a transformative journey towards AI-driven organizational processes and services, infusing intelligence and ease in the workday," said Avi Kedmi, CEO of SysAid. “Across the organization, we orchestrate service management that uses Generative AI to tap into specialized data, accumulated from thousands of customers and millions of users. This unique domain expertise empowers employees to focus on value-driven tasks, and turbo-charges organizational productivity”. 

About SysAid

SysAid is a service automation company that provides software for IT teams to control all aspects of service management. From ticket sorting through workflows that eliminate the need for manual repetitive tasks, and empowerment of users to resolve common IT issues. SysAid service automation enables faster service, lighter workloads and a smoother experience for admins and users alike. And beyond IT, wherever there is a service—from HR to Procurement—SysAid makes things run smarter. With over 5,000 customers, SysAid partners with organizations ranging from small businesses to Fortune 500 enterprises across 140 countries. For more information, please visit www.sysaid.com


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Isabel Braun

Isabel Braun

Corporate Communications

phone: +49 431 3993-629

e-mail: isabel.braun@consist.de