Consist's Application as a Service

Your applications are business-critical and always need to be up-to-date. All requirements from specialist departments need to be implemented as swiftly as possible. Of course, cost control and minimization play an important role here.

Is this a major challenge for you, especially given the current shortage of skilled staff?

We help you perform these tasks with our Application as a Service. Consist takes over the maintenance and further development of your applications – with flexibility, reliability and scalability.

Overview of Application as a Service

Within the framework of our Application as a Service, we take responsibility for the maintenance and further development of all applications that you no longer wish to or are able to support.

Following a transition phase, we perform the following services, among others:

  • Support for / maintenance of applications (2nd / 3rd level support) within the framework of the agreed Service Level Agreements
  • Further development of the applications according to the requirements of the specialist departments
  • Documentation of all changes
  • Reporting
  • Quality management / continuous improvement management

Good reasons to choose Application as a Service

Your advantages:

  • Focus on core business
    You can rely on us to take over the operation and further development of your applications and provide you with the freedom to focus on strategic topics.

  • Availability
    Agreeing on service levels (SLA) and KPIs together ensures the quality of your business processes.

  • Flexibility
    You are offered a high degree of flexibility (no minimum order quantities, agreement can be terminated at any time; purchase volumes which can be freely selected and quickly adapted).

  • Gains in efficiency
    You benefit from optimum scalability as well as transparent, predictable service costs.

Our strengths:

  • Established processes
    If you like, make use of our complete assumption of process responsibility and our established processes in takeover and operation.

  • Individual support
    Designed to meet your requirements, you receive a tailor-made service.

  • Expertise and experience
    We have been responsible for supporting individual business applications for more than 35 years.

  • Consist’s success management
    Requirements-based reporting and intensive quality control serve to ensure the continuous improvement of our services. As a result, we continually improve your application and make an essential contribution to the success of your business.

Supported technologies

  • Java
  • C#
  • .Net
  • Splunk

  • Cobol
  • PL/I
  • Natural
  • Assembler
  • more upon request

Use Cases for Application as a Service

Out-tasking of business-critical applications

Outtasking
Goal

To create scope for the implementation of your digitalization goals

Activities
  • Identification of suitable topics to be taken over
  • Definition/differentiation of tasks and services
  • Agreement of processes, interfaces and service levels
  • Transition of the applications/systems to be taken over
  • Responsible takeover of operating processes (incident management, problem management, configuration management, change management, etc.) according to agreed KPIs
  • Further development according to agreed KPIs
  • Flexible adaptation of services as per business requirements
Result
  • Safeguarding of business processes through implementation of standardized, established processes
  • Reduction in the total cost of ownership
  • Increase in the scalability of your IT organization
  • Transparent and predictable service costs with a high degree of flexibility

Flexible development support in the event of bottlenecks

Goal

Maintenance of project objectives through swift release of differentiated service packages

Activities
  • Creation of a suitable team
  • Agreement of processes, interfaces and service levels
  • Transfer of suitable topics in the event of resource bottlenecks
  • Development according to agreed KPIs within the framework of service or work contracts
  • Flexible adaptation of services as per business requirements
Result
  • Safeguarding of project success through flexible development support in line with your compliance guidelines
  • Increase in the scalability of your IT organization
  • Transparent and predictable service costs with a high degree of flexibilit

 

Ablösung Legacy-Systeme

Your contact

Michael Meisner

Michael Meisner

Portfolio Manager Managed Services

phone: +49 431 3993-671

mobile: +49 152 08943526

e-mail: meisner@consist.de