AI powered ITSM with SysAid

Imagine IT service management running all by itself. Tickets closed. Tasks finished. Entire workflows doing their thing. This is not wishful thinking, but service automation with SysAid.

Bild Nicolas Dohrendorf

The importance of efficient service management is constantly increasing in companies. When using SysAid, companies and their employees benefit from more productivity, higher satisfaction and greater ease in their everyday work thanks to artificial intelligence.

Relaxed faces instead of dark circles around the eyes. For me, that is ITSM automation with SysAid.

Nicolas Dohrendorf

Department Manager Products & Delivery, Consist

Top Features of SysAid

  • Self-service portal

    Allow end users to submit tickets, engage in chat, track ticket history, and use the knowledge base to perform self-service actions.

  • Digital workflows

    Easily build and modify workflows with an intuitive drag-and-drop interface, in order to drive business impact across more areas of your organization.

  • IT asset management

    See all of the IT assets on your network (computers, software, and other devices), and their attributes, in a single view.

  • SysAid Copilot

    Deliver conversational support to end-users that enables them to self-resolve issues 24/7 and free admins from repetitive tickets.

  • Ticket management

    Automate your IT processes and activities, from logging tickets through to issue management.

  • Incident management

    Automate your service desk processes, from incident logging to resolution; improve the efficiency and effectiveness of your service desk.

  • Change management

    Improve control over, and the management of, RFCs and the changes themselves; execute every change with speed and accuracy.

  • Problem management

    Systemize problem management workflow; it’s everything you need for dealing with both simple and complex problems.

  • Service desk automation

    Automate all your service desk processes and activities using routing and escalation rules, priorities, dynamic forms, and end-user notifications.

Overview of all features

Enhanced Service with SysAid CoPilot

Cutting edge, generative AI capabilities designed to liberate IT Pros, transform employee experience, and reinforce organizational productivity.

SysAid Copilot is seamlessly baked into every element of service management. And all of this without any setup and coding.

SysAid Copilot enables end-users to self-resolve issues 24/7 with friendly guidance. Freeing admins from repetitive tickets and time consuming tasks, they can now focus on the important tasks that truly advance your company.

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(Video in German language)

Consist - your SysAid Platinum partner

Das Logo von Consist steht über dem Logo der SysAid-Partnerschaft.

Consist is SysAid's only platinum partner in the DACH region. This partnership serves the growing demand in Germany, Austria and Switzerland for comprehensive, ITIL-compliant service management solutions that enable IT professionals to work smarter and be more productive.

SysAid Technologies Ltd. is a leading provider of IT and enterprise service management solutions, to deliver a best-in-class service management platform, driven by Generative AI, to companies and industries of all sizes in the DACH market. 

Our partnership enables you to use a multi-award-winning platform including implementation and support in German, including complete data storage in Germany. Take advantage of our decades of IT experience.

Liberty for your IT

Liberty for your IT

SysAid has the mission to bring real relief to organizations through the use of AI.

Imagine a workday infused with intelligence and ease. This is the vision: to lead organizations on a transformative journey towards AI-driven organizational processes and services.

SysAid orchestrates service management across the entire company. This is made possible by generative AI. And the best part? No setup required!

Conversational AI is here to manage employee requests, assist with queries, and accelerate the resolution of issues.

With SysAid, IT professionals and service management leaders become productivity pioneers. IT employees return to simplicity and gain time for real added value.

Further information:

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Your contact

Mario Schad, Salesmanager Products bei Consist.

Mario Schad

Sales Manager Products

phone: +49 431 3993-649

mobile: +49 162 2311828

e-mail: schad@consist.de

Joscha Sternadel, Portfoliomanager bei Consist

Joscha Sternadel

Portfolio Manager

phone: +49 431 3993-565

mobile: +49 160 3641810

e-mail: sternadel@consist.de