Managed Operations

Is your IT facing multiple challenges and increasingly also taking over strategic tasks in your company? Is this leaving too little time for standardized company topics?

We help you perform these tasks with our Managed Operations. Consist takes over the operation of your systems as part of an offer that is coordinated to meet your needs – in an efficient, scalable and quality-ensured way.

Managed Operations – Overview of Services

Within the framework of our Managed Operations, we take responsibility for the operation of all systems that you no longer wish to or are able to support.

This includes the following service areas, among others:

  • Application operations / AMS (on premises or in the cloud)
  • Platform operations
  • DBA / DBE
  • Work preparation
  • File transfers
  • and many others

Following a transition phase, we perform the following services, among others:

  • Support for / maintenance of systems (2nd / 3rd level support) within the framework of the agreed Service Level Agreement
  • Carrying out the changes according to requirements
  • Release management for all managed systems
  • Documentation of all changes
  • Reporting
  • Quality management / continuous improvement management

Good reasons for Managed Operations

Your advantages:

  • Focus on core business
    You can rely on us to take over the operation and further development of your systems and provide you with the freedom to focus on strategic topics.
  • Availability
    Agreeing on Service Level Agreements and KPIs together secures the quality of your business processes.
  • Quality assurance
    Consist regularly trains its staff in all the required technologies. This ensures the quality of your company and saves you time and money.
  • Flexibility
    You are offered a high degree of flexibility (no minimum order quantities, agreement can be terminated at any time; purchase volumes which can be freely selected and quickly adapted).
    Gains in efficiency
    You benefit from optimum scalability as well as transparent, predictable service costs.

Our strengths:

  • Established processes
    If you like, make use of our complete assumption of process responsibility and our established processes in takeover and operation.
  • Individual support
    Designed to meet your requirements, you receive a tailor-made service.
  • Expertise and experience
    We have been responsibly operating complex customer systems for more than 35 years.
  • Consist Success Management
    Requirements-based reporting and intensive quality control serve to ensure the continuous improvement of our services. As a result, we continually improve your application and make an essential contribution to the success of your business.

Supported technologies and products

  • Adabas/Natural
  • CICS
  • DB2
  • Managed File Transfer
  • MySQL
  • Oracle
  • PostgreSQL
  • SAP
  • many others

Use cases for Managed Operations

Operating a Kubernetes environment in the AWS cloud

Betrieb in AWS Cloud
Goal

Increasing the scalability and reliability of your cloud applications

Activities
  • Definition/differentiation of tasks and services
  • Agreement of processes, interfaces and service levels
  • Transition of the applications/systems to be taken over
    • Operation (incl. updates, patches, backups/restoration, sizing, incident and problem management) of the Kubernetes cluster
  • Administration of access privileges
  • Provision of logging, monitoring and error handling
  • Monitoring the provision-based databases of the use cases developed
  • Flexible adaptation of services as per business requirements
Result
  • High reliability and stability
  • Fast and simple scaling for smooth operation of your cloud applications
  • Accelerated development of modern software

24/7 operation of a Big Data platform

Goal

Ensuring the operational performance of the Big Data platform

Activities
  • Definition/differentiation of tasks and services
  • Agreement of processes, interfaces and service levels
  • Transition of the applications/systems to be taken over
  • Responsible takeover of operating processes (incident management, problem management, configuration management, change management, etc.) according to agreed KPIs
  • Needs-based adjustment of the platform to optimize results
  • Flexible adaptation of services as per business requirements
Result
  • Efficient use of your business and IT data in corporate management
  • Increasing your response speed by data analysis in real time
  • Optimizing your business-critical applications
Betrieb Big-Data-Plattform

Your contact

Michael Meisner

Michael Meisner

Portfolio Manager Managed Services

phone: +49 431 3993-671

mobile: +49 152 08943526

e-mail: meisner@consist.de